Capgemini Service Desk Jobs - Bangalore,Noida,Kolkata - Capgemini

Service Desk

Eligibility : BSc, BCA

Location : Bangalore, Noida, Kolkata

Last Date : 12 Aug 2016

Year of passing: 2015 - 2016

Experience Required: 0-1 Years

Hiring Process : Face to Face Interview

Capgemini - Job Details

Service Desk

Eligibility: B.sc/BCA graduates of 2015/2016 batches with an aggregate of 55% and above,and 10th and 12th with and aggregate of 50% and above.

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
Probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Candidates should be ready to execute 2 year service agreement
Willing to work in a 24/7 rotational shift environment
Should have no gaps in education
Candidate must have good English written / verbal communication skills. coupled with good English language comprehension

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About Capgemini

With almost 145,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR10.573 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore ®, its worldwide delivery model.

At Capgemini, we live and breathe the philosophy of our brand slogan - 'People matter, Results count'. We believe that this people centric approach to technology is what differentiates us from our competition. It places people at the heart of our success, and demonstrates our belief in their ability to deliver quality.